The leading cloud-based aviation industry’s innovative software platform AvSight recently held its inaugural User Group Summit in Hollywood Beach, Florida on September 18-20, 2023. The Summit catered to new adopters and experienced super users, bringing everyone together to address issues, provide insight, and cultivate a place where the goals and needs of customers are met.

Designed by the AvSight executive team and an advisory board of customers across the company, the program featured different session types and features to enhance their knowledge base while providing opportunities for learning, networking, and collaboration. “Having knowledgeable users who are getting the most out of their AvSight investment is good for them, good for us, and has a powerful impact on the industry as a whole,” says Hannah Myers, AvSight’s Director of Marketing.

The AvSight system is a robust, power-packed system that can be customized and tailored to the customer’s needs. With so many options and possibilities available, realizing new solutions and integrations can be challenging. The Summit helps users explore best practices, implement new creative solutions, and learn more about the advanced features that can help their organizations reach new heights.

Four main areas were the focus of the Summit:

1. Learning

   Users were able to learn more intricate aspects of the AvSight platform to perform deeper workflows, understand metrics, or run crucial reports. Training sessions led by AvSight experts dove into areas of underutilization to gain and expand knowledge on how to better use the program at beginner, intermediate, and expert user levels. Meeting slots for one-on-one tech support to provide better solutions were also available with the AvSight team.

2. Collaboration

   Collaboration was one of the more centralized focuses at the Summit, with the team understanding that not all users think or act alike. These sessions helped users discuss challenges and ideas while meeting other users at the same level or higher. With free time to mingle and discuss what goes on behind the scenes at different organizations, these collaborative sessions were also supported with user panels and workshops to showcase AvSight uses and solutions.

3. Discovery

   Partner Q&A panels and super user-led breakout sessions helped users learn more about the possibilities within the AvSight platform, from aviation marketplaces to tens of thousands of apps in the Salesforce AppExchange.

4. Influence

   Users of the software got an inside peek at the future of AvSight’s functionality, including seeing what’s on the roadmap now and in the future. Users were also able to share their ideas on how the software would work better while providing important feedback on new and upcoming features, and implementation of needed features that may have been overlooked.

Three days of power-packed activity includeds interactive bonus workshops on specific advanced subjects that welcomed lively discussion and questions. These workshops included topics like Improving Data Visibility with CRM Analytics, Data and Document Storage Best Practices, and Best Practices for Extending AvSight with Salesforce Tools.

“AvSight is incredibly flexible,” says AvSight CEO Scott Loescher. “Many of our users expressed a desire to talk with others about using the system. We really wanted to facilitate this exchange of ideas.”

This was the blueprint for creating a Platform, Parts, and MRO sessions, designed to accommodate each type of user, even those still in training and implementation.

Platform sessions addressed the platform and related technologies for all AvSight users regardless of their business model. These sessions included topics like Support Made Simple: A Step-by-Step Guide to Getting the Most Out of AvSight’s Customer Resources, The Art of the Possible: Leveraging Notifications and Flows for Streamlined Operations, The Art of the Possible: Game Changing Deployment of Advanced Automation, The Art of the Possible: Unlocking Intelligent Aviation with AvSight + AI – Parts I and II, Unlocking Value: Innovative Ways to Leverage AvSight’s Hidden Features, Building Beyond Boundaries: Exploring AvSight’s Form Editor for Enhanced Customization, Sessions on Case Studies on Automation, Streamlining, and Customized Solutions, The Future of AvSight: Intensive Roadmap Session, and more.

Parts sessions were about the functionality of the program and use cases that targeted customers in business areas related to parts. Users in these segments learned about training for seamless returns, smarter exchange processes, new features for customer quoting and RFQs, strategies for actionable insights in sales and operations, revolutionizing arts management and new features for suppliers, precise tracking and reporting, and best practices for efficiency and more.

MRO sessions were specifically designed to address the functionality of the AvSight program and use cases in segments related to MRO, including best practices for using AvSight’s digital and mobile features, functionality, exchanges, and bill of materials in MRO operations, optimization with reporting and dashboards, new features, work orders, publication management, and more.

Understanding the intricacies of this powerful system can be challenging, even while learning about how it works and what it can do. Having a Salesforce pro team available to assist can help.

Avsight Integration with Salesforce Commerce Cloud

CLOUDSTREET has experience integrating Avsight with Salesforce Commerce Cloud to enable companies to publish aviation parts online for sales. Sales from this integrated Salesforce Commerce Cloud Store automatically create corresponding Sales Orders in the customer’s AvSight dashboard. This can help streamline processes while achieving the desired results from the integration between Avsight and Salesforce Commerce Cloud.

Having transparency to improve the AvSight experience is key to the integration with Salesforce Commerce Cloud. The platform session addresses ways to facilitate transparent communication while creating a cohesive team for a superior customer experience through using the portal and internal and external communication can help see the value in using services like CLOUDSTREET in real-world situations.

With the demand for getting the most out of their investment is key for businesses using AvSight software, this is just one of many Summits to come. “We hope this will allow our customers to send more members of their teams and increase the benefits they experience with AvSight,” says Myers. “It’s important to us that attendance be accessible to as many of our users as possible.”